Frequently Asked Questions
Have a few questions? Not a problem. Most of your questions will be answered below, but if not, contact us and we'll return your call or email as soon as possible.
01
Where are the prices/times?
At Big Adventure, we promise to give you a great value for your hard earned money. Our prices include three fun-filled hours of bounce time, set up and take down. For a complete price list, give us a call or an email and we will be glad to send you one. Contact: bigadventureinflatables@gmail.com
02
What if I want more than one inflatable/waterslide?
We'll take care of you! We can put together packages that include more than two inflatables, tents, tables, chairs, or other items. These packages often include discounted rates when renting two or more inflatables.
03
Can I get a discount without ordering a package?
Sure! We offer discounts for military service members, churches/nonprofits and schools. Contact us for more detailed information! Other discounts and specials are available periodically throughout the year. Specials do not typically run during our busiest season (April-August) but pre-order during the off-season for special rates!
04
Are your inflatables safe for my kids?
At Big Adventure, we take safety seriously. Our professional staff has over 15 years combined in the inflatable business. We take time to inspect the inflatables before and after set-up to make sure the inflatable is clean, safe and ready for the next customer. We also take the time to walk you through the proper safety precautions before leaving the site. We go to great lengths to be sure the site you've chosen for your inflatable rental is stable and secure!
We're also insured by one of the leading insurance companies in the industry (Cossio Insurance Agency) and are able to provide a certificate of insurance upon request.
05
Oops! I need to cancel my inflatable order. What do I do?
We know that there are times when you may need to make some changes to your plans - let us put your mind at ease! You will not lose your deposit or payment. If you cancel within 7 days of your event, you will receive a refund, less your 25% deposit, which can be used for any future booking. If you cancel less than 7 days before your event, you will receive a 50% refund of any payments made with the exception of the non-refundable deposit.
06
What happens if it rains on my event day?
In the event of rain or other inclement weather deemed unsafe or unsuitable by either the customer or Big Adventure, the payment and/or deposit may be used for a future booking. Once the inflatable is actually set up, a refund is not available. However, we'll be glad to work with the customer to ensure a positive experience for future bookings.